FAQ

Aquaenjoy was established in 2009 and our staff have been dedicated to water treatment chemicals for 30 years. We have been serving global customers for a long time and established stable cooperative relationships especially in the markets of Europe, South America, Southeast Asia and Africa.

We are a professional foreign trade company that cooperates with many high-quality manufacturing factories, ensuring product quality and supply stability.

We have obtained ISO9001, ISO45001 and ISO14001 certifications, have been rated AA by China Export Credit Insurance, hold one national invention patent and two Madrid System trademarks. Moreover, we are currently applying for two more national invention patents, and one of the national patents we are applying for is an international first.

Yes. We regularly participate in large-scale international exhibitions such as the Canton Fair, Swimming Pool Exhibition, Chemical Exhibition, Water Treatment Exhibition, etc. Meanwhile, you are warmly to visit us.

Our water treatment chemicals have been exported to over 60 countries and regions, including the United States, Canada, Europe, Vietnam, India, South Korea, etc. Our customer base covers wholesalers, distributors, platform sellers and end users.

We offer one-stop services, including product recommendation, customized packaging, label design, third-party testing, logistics assistance and after-sales support.

We provide after-sales technical support, complaint handling, logistics tracking, quality issues, etc.

Sure. Our technical team can assist in developing new formulas or optimizing existing products.

Absolutely. We have extensive experience in handling a large number of long-term supply contracts for bidding and public sector procurement.

We offer a full range of water treatment chemicals, including swimming pool chemicals and industrial water treatment chemicals. The contents are as follows:
● Sodium Dichloroisocyanurate (SDIC)
● Trichloroisocyanuric Acid (TCCA)
● Calcium Hypochlorite (Cal Hypo)
● Polyacrylamide (PAM)
● Poly Aluminum Chloride (PAC)
● Polyamine (PA)
● PolyDADMAC (PDADMAC)
● Aluminium Chlorohydrate (ACH)
● Cyanuric Acid, pH Regulators, Algicides, Antifoam and more

Our products are widely used in:
● Swimming pool and water feature management
● Drinking water treatment
● Municipal sewage treatment
● Industrial wastewater treatment (metallurgy, electroplating, papermaking, textile, mining, food)
● Oil drilling and reinjection water treatment
● Agricultural irrigation and aquaculture

Absolutely. Our water treatment chemicals comply with international quality and environmental protection standards such as NSF, REACH, BPR, and SGS.

You can share your application scenarios or the brand and model you are currently using. We will recommend suitable alternatives or analyze your samples for precise matching.

Our swimming pool disinfectant is suitable for public swimming pools, family swimming pools, water parks, hot spring pools, spa and hot tubs and landscape water bodies. We can recommend the appropriate product form (granules, tablets, powder) based on the scale of the water body.

Absolutely. Some of our products have NSF certification and can be used in drinking water and food-related water treatment projects.

The selection of flocculants should be based on the quality of the raw water, pH value, solid content and treatment goals. You can tell us the application scenarios or provide the original products you used. We will recommend suitable products for free. If necessary, we can conduct experimental analysis and matching.

Yes. Polyaluminium chloride (PAC) is used for initial flocculation, while polyacrylamide (PAM) is used to enhance the formation of flocs. The combined use of the two can not only reduce their respective dosages, but also significantly increase the sedimentation rate and the clarity of the effluent.

Sure. Our SDIC and CYA chemicals have carbon footprint reports.

Sure. We offer customized product services to meet the diverse needs of our customers.

We can provide samples for testing for free. Welcome to contact us to obtain samples and conduct test evaluations.

Water treatment chemicals should be stored in a cool, dry and well-ventilated environment, avoiding direct sunlight and moisture.

It depends on different products. For swimming pool chemicals such as SDIC and TCCA, our MOQ is 1FCL. For industrial water chemicals like flocculants, the MOQ is 1 ton.

The delivery time depends on the product and the order quantity. Regular products are generally dispatched 15 days after payment. If there are any special customization requirements, the time will be confirmed separately.

We support various international payment methods such as T/T, L/C, Western Union, PayPal, etc., and can be flexibly arranged according to customer needs.

We offer flexible packaging solutions, including plastic bags ranging from 1kg to 25kg, drums, ton bags, IBC drums, etc. We can also customize packaging according to customer requirements.

Yes. We support customers' brand labeling, customized printing and packaging, and can also provide neutral packaging to facilitate customers' distribution or bidding.

We can arrange various transportation methods such as sea freight and express delivery to ensure that the products arrive at the destination safely and efficiently.

All products undergo strict quality inspections before leaving the factory. Some products are inspected by third-party institutions and test reports are issued. Moreover, our company also has an additional quality inspection process internally, providing double guarantees to ensure the stability and reliability of each batch of goods.

We can provide relevant materials such as TDS, COA and MSDS, and support the complete set of documents required for registration and bidding.

Yes. You can provide samples or technical parameters, and we will optimize the proportion or blend the quality according to the existing standards to ensure that your usage requirements are met.

Yes. We can provide the relevant materials, test reports and compliance certificates required for registration, and assist customers in completing the registration process in the target market.

Yes. We can provide technical support such as product usage suggestions, dosing methods, and analysis of applicable scenarios.

We can provide a full set of customs declaration documents such as COA, MSDS, TDS, packing list, invoice, bill of lading and certificate of origin.

Yes. We can provide detailed operation guidelines for chemicals and emergency handling suggestions to ensure the safety and compliance of the customer's usage process.